Skip to Content

InterQS Refund Policy

Last updated: September 2025

At InterQS, we aim to provide high-quality services and client satisfaction. This Refund Policy explains the circumstances under which you may request a refund for services purchased through www.interqs.com.

1. General Principles2. Eligibility for Refunds3. Non-Refundable Circumstances4. Refund Request Process5. Refund Method6. Dispute Resolution7. Policy Updates

1. General Principles


  • Refunds are assessed on a case-by-case basis.
  • Refunds are provided only in situations where InterQS has failed to deliver the agreed-upon services as described at the time of purchase.
  • Refunds are not guaranteed for changes of mind, incorrect submissions by users, or dissatisfaction arising from factors outside InterQS’ control.

2. Eligibility for Refunds

You may be eligible for a refund if:

  • Non-Delivery of Service: You paid for a service but did not receive access or delivery within the promised timeline.

  • Service Not as Described: The service delivered is materially different from what was agreed in writing or advertised on our website.

  • Duplicate Payment: You were accidentally charged more than once for the same service.

  • Technical Errors: Payment was processed, but system or technical issues prevented you from accessing the service.

3. Non-Refundable Circumstances

Refunds will not be provided in cases of:

  • Change of mind or personal circumstances.

  • Delays caused by incomplete, inaccurate, or late information provided by the client.

  • Misuse of our services or violation of our Terms of Service.

  • Services that have already been substantially completed, delivered, or consumed.

  • Third-party costs or fees incurred (e.g., payment processors, banks).

4. Refund Request Process

To request a refund:

  1. Contact us at info@interqs.com with:

    • Your full name, order ID, and proof of payment.

    • A detailed explanation of your issue.

  2. Requests must be submitted within 14 days of the original purchase date.

  3. Our team will review your request and respond within 7 business days.

5. Refund Method

  • Approved refunds will be issued to the original payment method (credit card, bank, or e-wallet).
  • Processing times depend on your payment provider (usually 7–14 business days).
  • InterQS is not responsible for delays caused by third-party payment processors.

6. Dispute Resolution

  • If you are not satisfied with our resolution, you may escalate the matter through written notice to info@interqs.com.
  • For Malaysia-based clients, disputes are subject to the laws and jurisdiction of Malaysia (as stated in our Terms of Service).
  • For international clients, local consumer protection laws may apply in addition to this policy.

7. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of InterQS after changes implies acceptance of the updated policy.